杜拜購物中心地標酒店（前地標噴泉景酒店） (Address Dubai Mall)

DO NOT stay at this hotel!!! The only best thing of this hotel is the location! They have entrance inside of Dubai Mall, but again they are not the only hotel in the area that are connected to the mall! First during our check-in (cause our flight arrived in the early morning but passed midnight) so we booked one night before our actual stay to requested to have both rooms to be close to each other! However, during our check-in they informed us not only they don’t have any room close to each other, but they are on different floors! The staff then go on and say you can upgrade one room to be on the same floor! We did that! After we arrive to the upgraded room, we realised the room smelled horribly (like cat pee or a very damp smell)! We require room change, the duty manager did not apologies or acknowledge the problem but instead she made us feel like it is our problem that we are not satisfied with the room! Later when the room next to us become available, the staff told us they can move my mom over next day around 12pm but we waited till 1:30pm just to found out their front desk allowed the other guests for late check-out and no one informed us so we waited whole morning to be move! Front desk staff also said they would help with the move and have us go out for lunch first, when we came back at night, not only her room has not been move but there were no help from them move the room! And the AC plus the TV were not working properly! During our stay, as the pictures I uploaded! Housekeeping staffs in this hotel seems to be lack of common sense! They kept removing our personal towels to hang the bathrobes! And then managed to put our towels on top of it! We have been communicating with their staff about the problem but nothing has change! They also managed to leave the shower door open with damp clothes on it up against our dry towels! We have ask for the manager but they seems to just passing us to different supervisor! After couple of times they finally did a wash and fold for our towels! One of the night we came back to found out there are hairs on our bed that does not belong to us (as the picture below)! Instead of sending up a manager of any sort, they just sent a staff to replace the sheets! After this, we asked for early check-out and have our remaining stay refunded! The hotel manage to suggest it is the platform decision and not theirs! At this point we finally got a hold of their actual manager! Funny thing is with all the troubles that they’ve cause us, she only willing to upgrade one of our room for free and the other one will be far away! Which completely defeats the purpose of us requiring both rooms be close to each other! When we refused the upgrade the next thing they offer is the lounge access, which we only used one time when the manager took us there! Food options were limited and they were bad! We also declined her offer and insisted we checked out sooner and have the remaining nights refunded! We ended up checking out early (the very next day) and still in talk about the refund! If you enjoy endless “ surprise” when you come back to your room after being out and about then try your luck!

這個酒店的床和被子超級無敵舒服，我跟孩子三個人在早上醒來的時候都捨不得下床，真的特別舒服，很難得在星級酒店遇到這麼舒服的床被，房間正對著哈利法塔，景色非常漂亮，酒店的泳池邊可以直接拍夜景，很方便，而且酒店有樓層可以直達Dubai mall，唐人街也在裡邊，吃東西逛都特別方便，酒店很乾凈，但是杜拜的酒店基本都不提供梳子這個我感覺非常奇怪。

酒店的大廳和其他咖啡店以及公寓共用一層 司機難找是真的難找 入住17層 晚上酒店的大堂隔壁印度餐廳高歌一曲又一曲 唱到當地時間23：40 投訴25分鐘 四通電話後才有反饋 已經是中國時間凌晨四點了 花兩千塊 看個普通到不行的夜景（如果你看過北上廣深的夜景 杜拜真的非常非常 soso了 ） 總結：真想看夜景可以預訂Dubai mall的餐廳酒吧 圖所謂的離商場近 話説回來除非你買2萬多的東西 退稅還算值得 不然何必花兩千多住這個酒店 買完東西暴走拎回去圖啥呢？ 旗艦店和國內線下品牌店包郵送到家 也挺香的 不推薦

服務非常周到，住的是普通的俱樂部房，一晚上三個人三千多，包含了一天三餐，營養豐富，味道也不錯特別合適。入住租車都是免費代泊，非常方便。入住時送了歡迎水果，提前提醒冰箱食品收費，房間升級收費等，非常周到。位置很好，早餐品種豐盛，餐廳出去就是無邊泳池，很美，游泳就能看到哈法利塔。和Dubai mall直接連通逛起來十分方便。淡季或者非旺季的非常好的選擇。感謝🙏

很不錯的市中心酒店，哈利法塔景觀很棒，餐飲總體不錯，離杜拜購物中心很近，直接可以從唐人街走過去，值得再來一次！

房間很漂亮，卓美亞古堡酒店是由四個飯店組合而成，還有運河，也有許多米其林餐廳！環境非常好，酒店人員也熱情，辦理入住快！古堡集市也值得逛逛，畢竟是室內的，不熱

位置十分好，樓下dubaimall。沒有中文服務，印巴服務員英文也不是特別好，住客大多是歐美。

非常完美的酒店，樓下就是杜拜購物商場，房間陽台就能看見無敵景觀，服務也是超級棒的，酒店的後門有點繞，定位不太明顯，打車時司機們都找不到，但酒店門口服務員很多可以把手機交給他們讓他們和司機溝通！

本來認為酒店在商場裡頭，很多顧客都會買東西，基本的財物安全應該是有的，但第二天就發現前一天朋友買的Chanel耳環不見了，酒店説很重視，其實即解決不了問題也不主動follow up。 衹能説自己想當然以為他們會有一些保證顧客財務安全的措施，但其實是沒有的，所以我們衹能自認倒黴再買了一副。⚠️友情提醒大家出門前還是要收好東西，貴重物品隨身帶，如果買太多東西可以離開前錄像，或者本人在房間的時候再找人打掃，避免不必要的損失和誤會。 其他整體還可以，服務態度OK，到酒店會有酒店人員接送你上大堂，house keeping也會用浴巾做小動物。免費的水水質一般，第一天沒提供牙刷需要主動要。

位置好找，服務熱情，陽台就是正對哈利法塔，絕美夜景